1-2 weeks for UK

2-3 Weeks Worldwide

Please Note

My Pawchella can not be held responsible for lost / damaged parcels. We send all our parcels tracked with Royal Mail, once your parcel is dispatched by us it is the responsibility of the carrier to deliver your parcel. 

Please make sure all details are entered correctly on checkout as we cannot be held responsible for incorrect delivery. 

When purchasing with My Pawchella you must acknowledge these conditions in the unliking event your parcel has not arrived or has arrived damaged, you can look to make a claim with Royal Mail. 


All items are handmade, best efforts will be made to ensure consistency, there may be slight differences in lengths and colours.

All items are furbaby friendly, non toxic and durable, our priority.

Customers are responsible to check for suitability and wear. Pawchella does not hold any responsibility  of any injuries or damages in results of using our products.

Our leads and accessories are NOT chew proof, items need to be out of reach or supervised.

Our rope leads are designed for light use, constant wear will reduce the life of the lead as these are not designed for heavy duty everyday use.

Changes \ Cancellations

24 hours after your order has been placed changes or cancellations are unable to be made to any customisable items as the hand making process has already begun.

( Please be mindful when purchasing from a small business it takes time and effort making your items, last minute cancellations are not acceptable, please take your time when purchasing making sure you need all your items)


Custom made / Personalised AND build your own items are NON REFUNDABLE this includes any leads, collars,  clothing. All items are handmade nothing is pre made.

We DO accept returns or exchanges due to faults or error of sizing on non custom made items. ie Harnesses, poo bags, bags.

We do NOT accept returns or exchanges on sale items. 

If you have any queries with your order you should:

-Contact us within 7 days of purchase

-Post item(s) back to us within 14 days

Condition of the return must be how purchased, shipping costs are the buyers responsibility, unless item is at fault.


We accept exchanges on non handmade items. Shipping costs to return item back to us and shipping costs to have items re sent are the buyers responsibility unless item is a fault. Please check the size chart before purchasing.

General Conditions

This website contains material and products that are owned by and/or licensed to My Pawchella. The material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited, other than in accordance with the copyright notice, which forms part of these terms and conditions. By using our service, you agree to not reproduce, duplicate, copy, sell, resell or exploit any part of the service.

Missing post

Customer has 8 weeks from dispatch email to notify us about a missing parcel. Anything over 8 weeks will be dismissed.